Privacy Policy

1. Introduction

This Privacy Policy explains how Teel ("we", "us", or "our") collects, uses, shares, and protects your personal data when you use our website, mobile application, and related services (collectively, the "Platform"). Teel operates a technology platform that connects car owners with vehicle maintenance service providers, and provides related mediation, logistics, e-commerce, warehousing, and payment collection services.

By using the Platform, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect the following types of information in order to operate the Platform and the services connected to it:

Personal identification information (name, phone number, email address)
Vehicle information including chassis number, plate number, and mileage
Location data for workshop discovery and service routing
Device and usage data collected automatically through our application
Transaction history and service request details

We only collect the information that is necessary to provide our services, and we do not knowingly collect more personal data than required for these purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our vehicle maintenance platform
To connect customers with appropriate workshops and services
To send service updates, quotations, and notifications
To process payments and manage service requests
To facilitate secure payment collection and processing between customers and service providers
To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We share your information with the maintenance center or service provider handling your request, so that they can carry out the service you booked.

We may also share information with logistics partners for vehicle pickup and delivery, with payment processors to complete transactions, and with technology service providers who help us operate the Platform.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as your account remains active, or as needed to provide you with our services. We may retain certain information for a longer period where required by law, for accounting and tax purposes, or to resolve disputes.

6. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

Right to access and receive a copy of your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your personal data
Right to object to or restrict processing of your data
Right to data portability in a structured, machine-readable format

You can delete your account and personal data directly through the mobile app at any time, or by contacting our support team.

7. Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website and application may use cookies and similar tracking technologies to remember your preferences, understand how you use the Platform, and improve your experience. You can control cookies through your browser or device settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Continued use of the Platform after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our support team. We are happy to assist you with any concerns regarding your personal information.

You can reach us through our Contact Us page.