Terms & Conditions

1. Acceptance of Terms

By accessing or using the Teel website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use the Platform.

These Terms constitute a legally binding agreement between you and Teel. We may update these Terms from time to time, and your continued use of the Platform after such updates constitutes your acceptance of the revised Terms.

2. Use of the Platform

The Platform is made available to help you find, book, and manage vehicle maintenance services. By using it, you agree to the following:

• You must be at least 18 years old to create an account and use the platform
• You are responsible for maintaining the confidentiality of your account credentials
• You agree not to use the platform for any unlawful or unauthorised purpose
• You must provide accurate and up-to-date information when registering
• You may not transfer or assign your account to any other person or entity

We reserve the right to suspend or restrict access to the Platform for any user who violates these conditions.

3. Service Requests and Bookings

When you submit a service request through the Platform, whether for pickup, drop-off, or on-site booking, Teel routes your request to an appropriate maintenance center within our network based on your location, the nature of the service, and center availability.

Once a service center accepts your request, we coordinate the pickup (where applicable), keep you informed of the service status, and arrange delivery of your vehicle once the work is complete.

• Service requests are subject to workshop availability and confirmation
• Teel acts as an intermediary between customers and workshops and is not a party to the service contract
• Cancellations of pending requests may be made at any time before the workshop accepts the booking
• Teel reserves the right to cancel or modify bookings in cases of fraud or policy violations

4. Payments and Pricing

Prices for services, spare parts, and related products are set by the relevant service center or vendor and displayed to you before you confirm a booking or purchase.

Teel may process payments on your behalf, or on behalf of a service provider, using supported electronic payment methods. By making a payment through the Platform, you authorize Teel to collect and transfer funds as part of this service.

All prices are shown in Egyptian Pounds (EGP) unless stated otherwise, and are inclusive of any applicable taxes unless indicated separately.

5. Intellectual Property

All content on the Platform, including but not limited to the Teel name, logo, design, software, and underlying technology, is the property of Teel or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or create derivative works based on the Platform or its content without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Teel provides the Platform on an "as is" and "as available" basis. While we carefully vet the service centers in our network, we do not directly perform the maintenance or repair work ourselves.

• Teel is not liable for any indirect, incidental, or consequential damages arising from use of the platform
• Teel does not guarantee the quality, safety, or legality of services provided by workshops
• Our total liability to you shall not exceed the amount paid by you in the preceding three months
• We are not responsible for any loss or damage to your vehicle during a service appointment

7. Indemnification

You agree to indemnify and hold Teel, its employees, and affiliated service centers harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your misuse of the Platform, your violation of these Terms, or your violation of any rights of a third party.

8. Third-Party Services

The Platform connects you with independent third parties, including maintenance centers, car dealerships, spare parts vendors, and logistics providers. These third parties are responsible for the services and products they provide.

The Platform may also integrate third-party technologies, such as payment gateways and mapping services, which are subject to their own terms and privacy practices.

9. Account Termination

You may delete your account at any time directly through the mobile app, or by contacting our support team.

Teel may suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Platform.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of Egypt.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the platform after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact our support team. We are happy to assist you with any concerns.

You can reach us through our Contact Us page.